TECHNICAL SUPPORT

TECHNICAL SUPPORT OVERVIEW

The main functions of the Technical Support department are Records, Renewals and Formalities and the following tasks fall into these categories:-
- Processing incoming mail/faxes/emails
- Extracting information from incoming mail and entering on system
- Monitoring deadlines
- Opening new files
- Processing new client portfolios
- Upkeep of client address list
- Legalisation of documents at Foreign Consuls
- Scanning of Foreign Attorneys' invoices
- Upkeep of official forms on system
- Processing UK Trade Mark Registration Certificates
- Creation of letters to clients for filing foreign applications and completion of applications
- Quality Procedures and Audits
- Upkeep of standard letters and work instructions
- Monitoring renewal dates and creation of renewal reminders on all Patents, Trade Marks and Designs including US Declarations of Use and dealing with formalities relating to Trade Mark renewals
- European Grant Formalities from Rule 51(4) stage through to filing foreign national phases of European Application.